Riverside Primary Care-Hidenwood provides comprehensive medical care including:

• Treatment of minor and acute conditions
• Long-term management of chronic conditions such as diabetes, heart conditions or arthritis
• Referrals to specialists
• Coordination of care by a Riverside hospitalist, if you are hospitalized
• Coordination of home care or long-term care for you or a parent
• Access to your electronic medical records including online requests for appointments, referrals, immunization records and prescription refills

Some common services that we provide include:

Prevention and healthy living services

• Flu shots
• Weight management
• Immunizations
• Well visits
• School physicals
• Sports physicals
• Well woman exams
• Adult physicals

Medical screenings

• Hearing screenings
• Vision screenings
• Diabetes
• Blood pressure
• Cholesterol
• Cancer screenings
• PAP tests (screening test for cervical cancer)
• Breast exams
• PSA tests (screening test for prostate cancer)
• Rectal exams
• Depression

On-site laboratory services

• Glucose, finger (diabetes monitoring)
• Hemoccult
• Pregnancy, urine
• Rapid flu
• Rapid strep
• Urine dipstick
• Urinalysis w/micro
• Basic metabolic test
• Comprehensive metabolic test
• Electrolytes
• Hepatic function
• Lipid panel
• Shared/venipuncture (drawing blood)

Chronic disease management

• Diabetes
• High blood pressure
• Asthma
• High cholesterol
• Thyroid conditions
• Coronary artery disease

In-office procedures performed

• Ear irrigation
• Inhalation treatment
• Peak flow (monitors ability to breath out air)
• Pulse oximetry (measures oxygenation of blood)
• Wound repair
• EKG (checks for problems with the electrical activity of your heart)

Injections

• B12
• Rocephin
• Solu-Medrol

Dermatological conditions

• Acne
• Eczema
• Rashes
• Skin infections
• Bug bites

Welcome to the Riverside Primary Care-Hidenwood. We provide comprehensive health care services for patients over the age of 18.

Appointments

To make an appointment, please call our office.

If you need to change your appointment time, we appreciate notification at least 24 hours in advance of your scheduled visit. Please arrive 15 minutes early for your first appointment.

What to bring to your first appointment:

• Insurance card,
• Photo I.D.,
• Co-payment, if needed,
• List of medications and dosages or the original prescription bottles.

If you have been or are currently being treated by a physician of Riverside Medical Group, we can access your medical records electronically. Otherwise, please bring the name, address and phone number of your previous physician.

Insurance

We accept most major insurance and are accepting new Medicare patients. When you make your appointment, please confirm that we accept your insurance.

Medical records

As part of Riverside Medical Group, we store medical records electronically. This highly secure system facilitates clear communication among your physicians and specialists. Your personal medical records are confidential and we will not release information without your permission. Please review Riverside Health's Privacy Statement for more information.

Manage your health online

We've introduced a new electronic health record, which you can access via Riverside MyChart. You will have 24/7 access to parts of your health record by enrolling in MyChart .

Riverside MyChart has many new features and enhanced functionality that will allow you to:

• Communicate with your doctor
• Read open notes about your visits
• Access your test results
• Request prescription refills
• Manage your appointments
• View bills and pay online
• Manage your loved one's health through proxy access

Sign up for MyChart today.

We've provided this information in response to the most frequently asked questions from our patients. Please don't hesitate to contact us, if you need additional information.

This practice serves all patients regardless of ability to pay. Discounts for essential services are offered based on family size and income.

Riverside Nurse telephone service

What can you do if you develop a cough at midnight? Call the Riverside Nurse, a free service that's available 24 hours a day, 7 days a week. A registered nurse trained in telephone triage will answer your questions and, if needed, refer you to a physician for treatment. Call (800) 675-6368. Of course, if you have a life-threatening situation, call 911.

Billing questions

For questions about billing, please call the Riverside Medical Group Billing Office at (757) 534-6970.

Pay your bill online

You can pay your medical bill online using Riverside's secure service. Visit Pay Your Bill Online.

Medicare

Becoming insured through Medicare can be confusing. We recommend reading about the program at the government's official site, www.medicare.gov. Feel free to call our staff with any questions.

Check-up guidelines

One of the keys to lifelong good health is to have regular health screenings. The National Institutes of Health recommends these medical screenings based on your age and gender.

Insurance

There are multiple ways you can contact our office. We encourage you to ask questions or call us.

Riverside Primary Care-Hidenwood
12420 Warwick Blvd. Suite 4A
Newport News, VA 23606
757-594-4431

Office hours

Monday-Friday, 8 a.m.- 5 p.m.

Appointments

Please call the office at 757-594-4431 for an appointment or use MyChart. Please provide 24-hour notice if you need to reschedule an appointment.

After hours

Please call the physician-on-call at 757-594-2000. In case of an emergency, call the same or 911.

Refills and referrals

If you need a refill or referral please call the office during our regular hours or make a request through MyChart. If you need an emergency prescription refill outside of regular office hours, please call 757-594-2000.