Welcome
Welcome to Riverside Primary Care Mercury West. We offer comprehensive medical services for the entire family. Our focus is on helping you and your family maintain the best health possible by preventing illness, managing disease and coordinating your care. We'll take the time to get to know you and to understand your needs. At Mercury West, you'll be encouraged to take an active role in the decisions about your care.
We are a part of the Riverside Medical Group, a network of more than 300 doctors practicing in nearly every medical specialty. You can expect timely appointments, easy access to our office via MyChart, fast referrals and coordinated care with Riverside specialists.
We look forward to a lifelong medical partnership with you and your family.
Our team
Riverside Primary Care Mercury West provides comprehensive medical care including:
- Treatment of minor and acute condition
- Long-term management of chronic conditions such as diabetes, heart conditions or arthritis
- Referrals to Riverside specialty practices
- Coordination of care by a Riverside hospitalist, if you are hospitalized
- Coordination of home care or long-term care for you or a parent
- Access to your electronic medical records including online requests for appointments, referrals, immunization records and prescription refills
Services we provide include:
Prevention and healthy living services
- Flu shots
- Immunizations
Well visits
- School physicals
- Sports physicals
- Newborn and up
- X-ray services available on-site
- Well woman exams
- Adult physicals
Medical screenings
- Hearing screenings
- Vision screenings
- Diabetes
- Blood pressure
- Cholesterol
- Cancer screenings
- PAP tests (screening test for cervical cancer)
- Breast exams
- PSA tests (screening test for prostate cancer)
- Rectal exams
- Depression
- Behavior disorders (such as ADD)
On-site laboratory services
- Glucose, finger (diabetes monitoring)
- Hemoccult (test for blood in the stool)
- KOH/WET (test for vaginal infection)
- Pregnancy, urine test
- Rapid flu test
- Urine dipstick (to look for signs of several diseases)
- Microscopic urinalysis (more in-depth urine test)
- Basic metabolic test
- Comprehensive metabolic test
- Electrolytes
- Hepatic function (liver function)
- Lipid panel (cholesterol)
- Shared/venipuncture (drawing blood)
Chronic condition management
- Diabetes
- High blood pressure
- Asthma
- High cholesterol
- Thyroid conditions
In-office procedures performed
- Audiogram (assessment of hearing ability)
- Breast/pelvic exam
- Ear irrigation
- Joint injection
- Inhalation treatment
- Pulse oximetry (measures oxygenation of blood)
- EKG (checks for problems with the electrical activity of your heart)
- Foreign body removal
Injections
- B12
- Depo Provera
- Rocephin
- Solu-Medrol
- Tdap
- Pneumovax
- TB testing
- Hep B series
- Hep A series
Dermatological conditions treated
- Acne
- Eczema
- Rashes
- Skin infections
- Bug bites
- Skin tag removal
Welcome to Riverside Primary Care Mercury West. We provide comprehensive primary care services for adults and children aged 2 and older.
Appointments
To make an appointment, please call our office. Please arrive 15 minutes early for your first appointment, so that we may get to know you and obtain important health information. If you need to change your appointment time, we appreciate notification at least 24 hours in advance of your scheduled visit. Please note that we do not accept walk-in patients.
What to bring to your first appointment
- Insurance card
- Photo I.D.
- Co-payment, if needed
- List of medications and dosages or the original prescription bottles
If you have been or are currently being treated by a physician of Riverside Medical Group, we can access your medical records electronically. If not, and if at all possible, please bring copies of relevant medical records.
Insurance
We accept most major insurance and are accepting new Medicare patients. When you make your appointment, please confirm that we accept your insurance.
Medical records
As a means of expediting care and increasing patient safety, we store medical records electronically. This highly-secure system facilitates fast, clear communication among your physicians and specialists. In the event of an emergency, our physicians have immediate access to your medical history. This information can be critical and sometimes lifesaving in helping to properly diagnose and treat your emergency. Be assured that your personal medical records are confidential and we will not release information without your permission. Please review Riverside Health's Privacy Statement for more information.
Manage Your Health Online
We've introduced a new electronic health record, which you can access via Riverside MyChart. You will have 24/7 access to parts of your health record by enrolling in MyChart .
Riverside MyChart has many new features and enhanced functionality that will allow you to:
- Communicate with your doctor
- Read open notes about your visits
- Access your test results
- Request prescription refills
- Manage your appointments
- View bills and pay online
- Manage your loved one's health through proxy access
We've provided this information in response to the most frequently asked questions from our patients. Please don't hesitate to contact us, if you need additional information.
This practice serves all patients regardless of ability to pay. Discounts for essential services are offered based on family size and income.
Billing questions
For questions about billing, please call Riverside Physician Office Services at (757) 534-6970.
Pay your bill online or by phone
Please call our office to pay your bill by phone. You can pay your medical bill online using Riverside's secure service. Visit Pay Your Bill Online.
Insurance
We accept most major insurance including Medicare. If you change your insurance and need assistance, please call our office.
Medicare
Becoming insured through Medicare can be confusing. We recommend reading about the program at the government's official site, www.medicare.gov. Call our staff with any questions.
Check-up guidelines
One of the keys to lifelong good health is to have regular health screenings. The National Institutes of Health recommends these medical screenings based on your age and gender.
Riverside Nurse telephone service
What can you do if you develop a cough at midnight? Call Riverside Nurse, a free service that's available 24 hours a day, 7 days a week. A registered nurse trained in telephone triage will answer your questions and, if needed, refer you to a physician for treatment. Call 800-675-6368. Of course, if you have a life-threatening situation, call 911.
There are multiple ways that you can contact our office. We encourage you to ask questions or call us.
Riverside Primary Care Mercury West
2148 West Mercury Blvd.
Hampton, VA 23666
Phone : 757-827-1940
Fax : 757-896-4715
Office Hours
Monday-Friday, 8 a.m.-5 p.m.
Appointments
Please call the office at (757) 827-1940 for an appointment or use MyChart. We are unable to accept walk-ins. Please provide 24 hours notice if you need to reschedule an appointment.
After hours
Please call the physician-on-call at (757) 594-2000. In case of an emergency, call the same or 911.
Refills and referrals
If you need a refill or referral please call the office during office hours or make a request through MyChart. If you need an emergency prescription refill outside of regular office hours, please call (757) 594-2000.