Specialty Pharmacy Survey

Select your Pharmacy

For which pharmacy are you completing this survey?

Your Call to Our Specialty Pharmacy

Your phone calls answered promptly Your ability to contact us after hours Our ability to return your calls in a timely manner Clear and concise phone communication Your ability to obtain prescription refills The professionalism of our call center staff Availability of the on-call pharmacist or nurse (if applicable)

Your Interaction with the Call Center

The courtesy of the person who took your call The helpfulness of the person who took your call Willingness to listen carefully to you Taking time to answer your questions Amount of time spent with you Explaining things in a way you could understand Instructions regarding medication/follow-up care Showing respect for what you had to say Empathy and concern for your needs Concern for your privacy Knowledge of your health condition Knowledge of your medication(s)

Our Communication With You

The helpfulness of the people who assisted the billing/insurance Promptness in resolving billing/insurance questions or problems Effectiveness/helpfulness of our website and/or app

Your Prescription

Timeliness of the delivery of your prescription Condition of the prescription when received Accuracy of your filled prescription Keeping you informed of the prescription status Promptness in resolving issues/questions concerning your prescription

Your Overall Satisfaction with

Our specialty pharmacy and service Communication with our pharmacy team Your experience with our pharmacy compared to other pharmacies you have used Likelihood of using this pharmacy again?

If you do not plan to use this pharmacy again, please tell us why

Likelihood of recommending our pharmacy to family and friends?

If you do not plan to recommend our pharmacy to family and friends, please tell us why

What would have improved your experience using our specialty pharmacy? We encourage comments in addition to your ratings. Please add any comments here:

Purpose of your most recent call? How did you hear about our specialty pharmacy?

If 'other', how did you hear about us?

Would you like to be contacted by a represented of Riverside Regional Medical Center regarding your experience?

If Yes, please fill in this information

Name Phone Number Best days/hours to contact Please tell us what you would like to discuss