Riverside Shore Health Services
Riverside Shore Health Services represents a set of values that prompted Eastern Shore residents to come together in the 1920s to build a hospital. Those values continue to exist today in our commitment to improved medical capabilities and expanded services.
What you can count on with Riverside Shore Health Services
- That you and your family will receive a full spectrum of care, at all stages of life,
- That when applicable, our clinical programs are fully certified and accredited,
- That we make affordable care a consistent goal, and
- That we accept all major health plans.
Our Mission
To care for others as we would care for those we love -- to enhance their well-being and improve their health.
Our Vision
Riverside will be an integrated health system, trusted to provide our communities with care and services that enhance their quality of life.
Our Core Values
- Trust earned through safety, quality of care and service
- Team work, diversity and respect
- Physician integration and leadership
- Deep community involvement
- Healthy growth and financial stability
Our Credentials
Accreditations:
- DNV
- The American College of Radiology
- The American College of Surgeons
- The College of American Pathologists
- The Intersocietal Commission for the Accreditation of Vascular Laboratories
- American Board of Registration of Electroencephalographic and Evoked Technologists
Licensing:
- Virginia Department of Health
- Centers for Medicare & Medicaid Services
RIVERSIDE SHORE HEALTH SERVICES CAMPUS FACTS
Overall Campus
Key Facts
- 60-acre parcel of land in Onancock and Onley, VA.
- Campus includes Riverside Shore Memorial Hospital, Riverside Shore Cancer Center, Riverside Medical Office Building, a helipad and ample parking.
- Electronic medical record consistently used across services and facilities.
Riverside Shore Memorial Hospital (RSMH)
Key Facts
- Riverside Shore Memorial Hospital totals 139,100 square feet spread over 2 floors.
- It offers 52 private inpatient rooms of which 10 are critical care and 6 are Mother/Baby.
- The Emergency Department offers 2 private triage rooms plus 13 private treatment rooms including a trauma room.
- A pneumatic tube delivery system whisks items to a designated department, allowing team members to stay at the patient’s bedside.
Energy Efficiency
Energy efficiency in the building’s design keeps energy usage low over the long term. These features include:
- A masonry exterior that meets or exceeds conservation code requirements.
- Double pane glass windows with glazing to improve privacy and reduce solar heat gain.
- A light colored roof to reduce heat-island effect and reduce solar heat gain.
- Reduced artificial light due to large windows that allow daylight into the building.
- Occupancy sensors for non-patient care areas that automatically turn off lights when areas are not in use.
- Variable-flow heating and cooling allows reduced energy consumption during lower usage times.
- Air handlers allow the use of outside air for cooling during cooler times of the year.
Patient Room Key Facts
- All inpatient rooms are private with oversized windows to provide natural light and views of the outdoors.
- Large patient rooms allow treatment equipment to be rolled to the bedside so that many procedures can be done in the privacy of the patient’s room.
- State-of-the-art communications systems allow nurses who are in the room with a patient to call for help in emergency situations.
- Computers in inpatient and emergency department rooms allow team members to document and place orders without leaving the patient’s bedside.
- All rooms feature a private bathroom. On the Medical/Surgical unit and in the Mother/Baby unit, the bathrooms include a stand up shower.
- All rooms feature a comfortable sleeper chair or loveseat for visitors spending the night.
- 12 rooms offer in-room dialysis.
First Floor Highlights
- Outpatient services such as Admitting/Registration, Imaging/Radiology, Cardiology testing, Respiratory testing, Diabetes Center and the Laboratory are all located on the first floor.
- Radiology, the Laboratory and the Emergency Room are co-located for easy access between services.
- All of Imaging’s equipment is digital which quickly produces high resolution images.
- Imaging’s MRI is a large (wide) bore with a short tunnel, making for a more comfortable experience while retaining excellent image quality.
- 3D mammography for patients with dense breast tissue reduces the need for repeat scans in some patients.
- A comprehensive breast program in our Imaging Department includes stereotactic- and ultrasound-guided breast biopsies, allowing more women to receive their care right here on the Shore.
- The Emergency Department features two crisis intervention rooms with a panel that keeps electrical outlets and medical gases out of a patient’s reach. This is an important safety feature for patients at risk of harming themselves or others.
Second Floor Highlights
- 52 Inpatient rooms including Medical/Surgical, Pediatrics, Mother/Baby Unit and ICU.
- All rooms feature very large windows for ample natural light. Rooms also feature room darkening and blackout shades for times when reduced light is preferred.
- 3 Operating Rooms and 2 procedure rooms.
- Operating Rooms feature a green LED light which improves visual acuity for the surgeon. The LED light stays cool to the touch, keeping the room temperature consistent for the patient, staff and surgeon.
- The operating rooms feature large screen monitors that can display the patient’s electronic medical record, previous x-rays or other images or video of the surgery in an easy-to-see format from the operating table.
- In the Mother/Baby unit, two triage rooms will improve the patient flow when arriving moms need evaluation.
- Mother/Baby includes three Labor Delivery Recovery Postpartum (LDRP) rooms where moms stay for the entire visit.
- Mother/Baby also includes three postpartum rooms for moms who deliver in L&D or in the OR.
- Mother/Baby is next door to the OR. This improves patient privacy if a laboring patient needs to move into the OR.
- 12 Dialysis rooms
- 1 Hospice room
Riverside Shore Cancer Center (RSCC)
Key Facts
- Sleep Lab services and infusion services are offered at the Center, along with traditional chemotherapy and radiation therapy (including IMRT) services.
- The chemotherapy suite includes 8 treatment chairs and 2 private rooms for patients who need privacy.
Riverside Medical Office Building
Key Facts
- The Medical Office Building includes gastroenterology, gynecology, neurology, obstetrics, orthopedics, podiatry, pulmonology and surgery.
- Outpatient Physical Therapy shares the office building.
When you visit the hospital:
- Please be prepared to answer basic screening questions.
- A team member will take your temperature to ensure you are not running a fever. You will be given a visitor badge.
- Visitors must be 16 years of age or older.
- You must wear a mask at all times.
- Cloth face coverings from home are acceptable.
These requirements apply to all visitors. If you are unable to comply, you will not be allowed an in-person visit in the hospital.
- We require all visitors to wear a mask at all times during their visit, except when eating, for the protection of our patients and team members. Please bring a mask with you. If you do not have one, Riverside Shore Memorial Hospital will provide you with one.
- Visitors must maintain 6-foot social distancing practices, including staying in the patient’s room. For patient safety, we will not allow you to accompany them to tests outside of their room. During the time the patient is in testing, visitors can visit the cafeteria for to-go orders, use the restroom or spend time in outdoor areas.
- Visitors must practice proper hand hygiene.
- Patients will be limited to a single visitor each day. Visiting hours are limited to 9 a.m. to 7 p.m. End-of-life situations will be determined on a case-by-case basis and determined by the care team.
- All visitors will be screened for COVID-19 symptoms. If you are unable to comply with screening procedures, an in-person hospital visit will not be possible.
- Loved ones who are unable to visit can contact patients over the phone or through a video call. If help is needed scheduling a video call, please notify the patient’s care team.
- Visitation for patients confirmed or suspected to have COVID-19 remains restricted for the safety of our patients and caregivers, with compassionate exceptions for end of life. Visitors must wear appropriate personal protective equipment at all times, with no exceptions. Staff will assist with donning and doffing PPE.
- One visitor can accompany each patient in the ED for the duration of the visit. The visitor must remain in the patient’s room for the entire visit. The patient or their legal representative will determine the designated visitor.
- All visitors must pass the COVID-19 screening checkpoint before being allowed to visit.
- Each visitor must wear a mask at all times, and ensure social distancing with proper hand hygiene.
- If a patient is admitted to the hospital, the visitor may accompany them to their room during inpatient visiting hours, 9 a.m.–7 p.m. If they are admitted outside of visiting hours, the visitor must return during visiting hours.
- Visitors must be at least 16 years of age or older.
- Pediatric patients may have both parents accompany them.
- One designated support person identified by the laboring mother may stay with her during her hospital stay.
- The support person must wear a mask at all times, and ensure social distancing with proper hand hygiene.
- The support person will be screened each time he or she enters the hospital.
- The support person is not limited to the established visitation hours.
Outpatient procedures and outpatient departments need to restrict visitation to one person and only if that person is essential to patient care. Otherwise, visitors should wait outside or in their vehicles. We are scaling back on the number of visitors within our buildings due to the rise in COVID-19 incidence in our community.
For patients having surgery or a procedure, one visitor may be permitted until surgery begins. The visitor can remain in the patient room.
To reach a patient
For patient rooms, dial 302-2 plus the three-digit room number. Or call Patient Information at 757-302-2390.
Gift shop
The Carousel Gift Shop, operated by the Riverside Shore Memorial Hospital Auxiliary, is located on the first floor near the main entrance. The shop offers a wide selection of gift items and flowers. Hours are Monday through Friday, 10 a.m. to 2 p.m.
Food service
Riverside Shore Memorial Hospital's Dietary Department is dedicated to providing nutritious, attractive and delicious meals to our visitors. A variety of menu items including light snacks, hot and cold foods, beverages and desserts are offered on a to-go basis. The hospital cafeteria is to the right in the main lobby.