Last updated: 08/28/2024
Purpose of this Policy
This Digital Privacy Policy (“Policy”) applies to the websites, mobile applications, and online services owned, operated, or provided by Riverside Health (Riverside). This Policy outlines how Riverside collects and uses the personal information you provide, as well as other data we gather when you visit our websites or use our online services (collectively, the “Services”).
By using our websites, mobile apps, and online services, you agree to the terms outlined in this Policy.
Medical Disclaimer
If you are experiencing a medical emergency, please call 911 immediately for prompt medical attention. Do not rely on electronic communications for help with your immediate, urgent medical needs. This site and our email are not designed to respond to medical emergencies.
Personal Identifying Information
Visitors can browse all Riverside Health websites without providing any personal identifiable information. Certain information may not be personally identifiable when standing alone (e.g., your age), but may become so when combined with other information (e.g., your age and name). Whether you provide this information is your choice; however, in many instances this type of information is required to participate in a particular activity, realize a benefit we may offer, or receive additional information you may request.
Certain pages contain forms that give visitors the option of providing us with contact information including name, physical address, phone, and email address if you choose to contact us. Providing this information is voluntary. The information you submit is shared internally with Riverside Health employees who need this information to help respond to your request or improve Riverside Health operations. Information submitted may be used to evaluate the technical functionality of our website. Information provided may also be utilized to address inappropriate use or communications associated with our website.
We do not share any personally identifiable information of any individual collected on our website with any third party unrelated to us, except in situations where we must provide information for legal purposes or investigations, to protect our rights in or the safety of our website, to protect the safety or rights of other users of our website or if so directed by such individual through a proper authorization.
Non-Personal Identifying Information
We gather general information about how our website is used, including traffic patterns and site performance, by tracking visits to our site. This data doesn't include personal details but may cover things like your browser type, the website you came from, your operating system, your internet service provider's domain, the search terms you use on our site, and the pages you visit.
Communicating with you
By using our services, you agree to be contacted for reasons such as treatment, payment, patient satisfaction, promotions, or other healthcare-related purposes. This may include notifications of a breach through any phone numbers, email addresses, or other contact details you've provided. We may reach out via pre-recorded messages, automated calls, artificial voices, emails, or texts. Businesses that work with Riverside Health to provide care, collect payments, promote products, or support our operations may also contact you.
If you reach out to us through email, our website, or mobile services, your communication may be shared with the most appropriate contact at Riverside Health to address your inquiry, such as a customer service representative, employee, or a trusted partner. We work to respond promptly to all communications during normal business hours.
Mobile app messages, emails, texts, or chat functions are not completely secure or confidential. If you prefer to keep your communications private, we recommend contacting the medical service or department directly by phone.
You may also receive push notifications from Riverside Health apps, which can be turned off in the app settings or on your device.
Social media
Our Services may include social media sharing features, such as Facebook, Instagram and X buttons. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. These social media features are either hosted by a third party or hosted directly on our site. When you use these social media features, your interaction is covered by the privacy policy of the company providing that feature.
Access to Riverside Health Services from outside the United States
Use of our Services is intended to be limited to persons who reside in the states in which Riverside Health operates. If you use visit or utilize our Services from outside the United States, please be aware that your information may be transferred to, stored or processed in the United States, where our servers are located, and our databases are operated. The data protection and other laws of the United States and other countries might not be as comprehensive as those in your country. By using our Services, you understand that your information may be transferred to our facilities and to those third parties with whom we share it as described in this Policy.
Ownership and use
All intellectual property rights related to the services provided by Riverside Health are either owned by us or used under license. You are allowed to use these services solely for your personal and lawful purposes. Any other use of the information accessed through our services—such as copying, selling, publishing, distributing, or transmitting it—is prohibited.
How we collect Information
If you reach out to us via email, your communication may be directed to a customer service representative, employee, medical expert, or another Riverside Health team member best suited to address your inquiry. Keep in mind that email is not entirely secure or confidential, and there is a chance that your email could be accessed by other internet users. For communications that require privacy and security, we recommend avoiding email.
“Phishing” is a deceptive practice aimed at stealing personal information. If you receive an email that appears to be from us requesting personal details, do not respond. Riverside Health will never ask for your password, username, credit card information, or other personal details via email. Forms and
Cookies
We use "first-party cookies" to gather information about visitors to our site. These cookies are small data files that we transfer to your computer's hard drive through your web browser. Importantly, these cookies are not linked to your personal identity. Unlike third-party cookies, which are created and managed by external companies, first-party cookies are set and managed directly by the website you're visiting.
We may use both session cookies and persistent cookies. Session cookies disappear when you close your browser, while persistent cookies remain on your computer until you delete them. These cookies help us track and understand your interests, allowing us to enhance your experience on our website.
You have the option to delete our cookies at any time. Most browsers have a "help" section that will guide you on how to stop accepting new cookies, get notified when you receive a new cookie, or disable cookies entirely. However, since cookies help you make the most of our website's features, we suggest keeping them enabled.
IP Addresses
Our server automatically records the Internet Protocol (IP) addresses of the computers accessing our site, though this information is not stored. An IP address is a unique number assigned to your computer when you connect to the internet. Riverside Health may use this data to analyze how visitors navigate our site and to improve our content.
Although IP addresses do not personally identify you, they do reveal your Internet Service Provider and the general location of your connection point.
Location Tracking
An IP address must be assigned to devices that access the internet. IP addresses are used to make the connection between your device and the websites and services you use. You can’t prevent a website or app from getting the IP address of your device.
Your IP address includes some general information about your device location, and we use that information to display your approximate location on the website and mobile app user experience. We identify your device’s approximate location from your IP address, which is provided to us when you visit our website. We do this to provide you a customized experience on our website and mobile app, including the display of location-based information that is relevant to you and your care.
Please note for mobile apps, you may opt in or out of location-based services by changing the location permission settings on your device.
Analytics
Riverside Health uses Google Analytics 4 to automatically gather certain information for analytical purposes. This data includes browser type, referring and exit pages, operating system, date and time stamps (to the nearest hour), and clickstream data. While we collect IP addresses and Internet Service Provider (ISP) details, this information is not stored or retained. We analyze this data to track trends, monitor visitor activity on our site, and compile aggregate demographic information about our users. We may combine this log data with other information we collect from you to improve our services, enhance our marketing efforts, and optimize our website’s functionality.
You may choose to opt out of Google Analytics by going to the following links:
Google Analytics Cookies Opt-out
Google Ads Privacy Settings
Links to other websites
Our website may include links to external sites that are not operated by Riverside Health. These third-party websites have their own privacy policies and practices. If you choose to provide any information to these sites, it will be subject to the privacy policy of that specific site. We recommend that you review the privacy policy of any website you visit to understand how your information will be used.
Changes to our Digital Privacy Policy
We may occasionally update this Policy without notice to you. The date on which this Policy was last updated is presented at the top of this page. Unless otherwise indicated, any changes to this Digital Privacy Policy will apply immediately upon posting to the Sites. If the current version has been updated since your previous visit, we encourage you to review the Policy to be informed of how our web, mobile applications and online services use and protect your information.
How to contact us
If you believe your privacy rights have been violated, please call 1-855-243-2160. You may also use our “Contact Us” form to answer questions or direct you to the resources you need. Please indicate your reason for contacting us. Your complaint or concern will be forwarded to the appropriate Riverside Health department for response and resolution.