At Riverside, we are ready to answer your questions or direct you to the resources you need. Please use the information here to reach out to us.
Our team members go above and beyond every day, and we recognize these efforts through our Champions of Caring program. Click here to nominate someone.
We welcome your comments and questions. Please reach out to us by using our secure, online form.
A registered nurse specially trained in telephone triage will answer your symptom-based questions and, if needed, refer you to a physician for treatment. Riverside Nurse also provides general health information and Riverside physician and service referrals. Call 1-800-675-6368.
If you have questions about your bill:
- Contact us at 1-800-621-7677
- Office hours: 8 a.m.-5 p.m., Monday to Friday
- After office hours, email us at [email protected] for inquiries
To receive a copy of your medical records, choose from the options below:
- Conveniently request and receive your Riverside medical records through the online portal: Release to MyChart (free of charge when requested through the portal).
- Complete the release of information form; then send a copy of a photo ID by mail or fax to a facility listed below, or email to [email protected].
Health Information Management Services
12420 Warwick Blvd., Suite 7C
Newport News, VA 23606
Telephone: 757-594-2171
Fax: 757-594-2039
Our form is available in three languages.
There may be a charge for records where regulations apply. If you have further questions about your medical records or health information, please contact us at the phone number listed for the facility where your service was provided.
To amend your medical record, complete the request to amend PHI and mail this form directly to:
Attention: Privacy Officer
Health Information Management Services
12420 Warwick Blvd., Suite 7C
Newport News, VA 23606
All requests to amend your medical record should be sent to the address above regardless of the Riverside location where you received treatment.
For other requests, find the facility where you were treated from the list below:
Health Information Management Services
12420 Warwick Blvd., Suite 7C
Newport News, VA 23606
Telephone: 757-594-2171
Fax: 757-594-3235
Health Information Management Services
Riverside Doctors' Hospital Williamsburg
1500 Commonwealth Ave.
Williamsburg, VA 23185
Telephone: 757-585-2038
Fax: 757-903-2145
Health Information Management Services
Riverside Shore Memorial Hospital
20480 Market St.
Onancock, VA 23417
Telephone: 757-302-2175
Fax: 757-789-0624
Health Information Management Services
Riverside Walter Reed Hospital
7519 Hospital Drive
Gloucester, VA 23061
Telephone: 804-693-8843
Fax: 804-693-8813