Riverside Health System serves Eastern Virginia, with a flagship regional medical center and affiliates throughout the region in every aspect of health care. Please contact us if you have questions about our health services or facilities. We also encourage you to contact us if you want to join our Riverside family by becoming part of our team.

General information
For help in finding a physician, making appointments and general information, call Riverside Nurse at 757-595-6363 or toll-free 800-675-6368.

Comments, questions or concerns
We want to hear from you and encourage you to contact us. To submit any requests, please use our secure, online form.

Contact us at a Riverside hospital

Billing questions?
If you have questions about your hospital bill:

  • Contact us at 757-989-8830 option 3 or 800-675-6368.
  • Office Hours: 8:30 a.m.-5 p.m., Monday - Friday. After office hours, email us at billinghelp@rivhs.com for inquiries.

If you have questions about your Riverside Medical Group bill:

  • Contact us at 757-534-6970 or 800-621-7677 (only available within VA).
  • Office Hours: 9 a.m.-4 p.m., Monday - Friday.

Contact a physician's office
Search for the physician using Find a Doctor. Office numbers are included with each physician's profile.

Request for Medical Records
To receive a copy of your medical record, complete the release of information form and mail or fax to the facility or hospital listed below. Our form is available in three languages:

There may be a charge for records where regulations apply. If you have further questions about your medical records of health information, please contact us at the phone number listed for the facility where your service was provided.

To amend your medical record, complete the release to amend PHI and mail this form directly to:

Attention: Privacy Officer
Health Information Management Services
Riverside Regional Medical Center
500 J. Clyde Morris Blvd.
Newport News, VA 23601

ALL requests to amend your medical record should be sent to the address above regardless of the Riverside location you received treatment.

Locations
Health Information Management Services
Riverside Regional Medical Center
500 J. Clyde Morris Blvd.
Newport News, VA  23601
Telephone: 757-594-2171
Fax: 757-594-3235

Health Information Management Services
Riverside Doctors' Hospital Williamsburg
1500 Commonwealth Ave.
Williamsburg, VA  23185
Telephone: 757-585-2038
Fax: 757-903-2145

Health Information Management Services
Riverside Shore Memorial Hospital
20480 Market St.
Onancock, VA  23417
Telephone: 757-302-2175
Fax: 757-789-0624

Health Information Management Services
Riverside Tappahannock Hospital
618 Hospital Road
Tappahannock, VA  22560
Telephone: 804-443-6295
Fax: 804-443-6156

Health Information Management Services
Riverside Walter Reed Hospital
7519 Hospital Drive
Gloucester, VA  23061
Telephone: 804-693-8843
Fax: 804-693-8813

Senior Care Navigation
Riverside Senior Care Navigation is a free service that can provide you and your loved ones with the information to help you make informed decisions. Our Senior Care Navigators provide information and referrals based on your specific needs. Contact one of our navigators at 757-856-7030.

Talent Recruitment Center 
If you have questions about open jobs or the status of your application, contact our Talent Recruitment Center at 757-534-5627 or toll-free 866-929-9905 or email employment@rivhs.com

Have you encountered a Care Champion?
It might be your doctor. Or the nurse with the friendly smile. Maybe it is a member of your doctor's office staff, a technologist, an admissions person or a housekeeper. A care chamption is anyone who went the extra mile to take care of your needs.