Riverside Health System serves Eastern Virginia, with a flagship regional medical center and affiliates throughout the region in every aspect of health care.

General information
For help in finding a physician, making appointments and general information, call Riverside Nurse 757-595-6363 or toll-free 800-675-6368.

Contact a Riverside hospital

Billing questions?
If you have questions about your hospital bill:

  • Call 757-989-8830 option 3 or 800-675-6368.
  • Office Hours: 8:30 a.m.-5 p.m., Monday - Friday. After office hours, email us at billinghelp@rivhs.com for inquiries.

If you have questions about your Riverside Medical Group bill:

  • Call 757-534-6970 or 800-621-7677 (only available within VA).
  • Office Hours: 9 a.m.-4 p.m., Monday - Friday.

Contact a physician's office. Search for the physician in our directory. Office numbers are included with each physician's profile.

Request for Medical Records
To obtain copies of your medical records, you may come to the Health Information Management Services (HIMS) department at any Riverside facility or print and complete the attached release of information form. All requests must be brought to a Riverside health care facility with the authorization form that has been completely filled out and signed along with photo identification. Faxes and emails will not be accepted.

  • Fees may be applied
  • Hours of operations: Monday - Friday 8 a.m. to 4:30 p.m. Closed Saturday, Sunday and holidays
  • Questions and assistance: please call 757-594-2171, option 1

Senior Care Navigation. Riverside Senior Care Navigation is a free service designed to provide you and your loved ones with the information you need to make informed decisions. Our Senior Care Navigators provide information and referrals based on your specific needs. Call 757-856-7030.

Talent Recruitment Center 757-534-5627 or toll-free 866-929-9905 or e-mail us at employment@rivhs.com

Have you encountered a Care Champion?
It might be your doctor. Or the nurse with the friendly smile. Maybe it is a member of your doctor's office staff, a technologist, an admissions person or a housekeeper. Anyone who went the extra mile to take care of your needs.

Comments, questions or concerns
We want to hear from you. To submit any requests, please use our secure, online form.