Patient Information

Visiting hours
Formal visiting hours for patients are from 11 a.m. to 8:30 p.m.

No one under the age of 12 is allowed to visit patients in the hospital. Special care units may establish an informal or flexible visiting schedule based upon a patent's special needs. The number of visitors per patient may be regulated based upon patient needs and desires provided that visits do not infringe upon the delivery of patient care and the needs of other patients.

Smoking policy
Smoking and the use of other tobacco products:

As a major provider of healthcare in the community, we are committed to leading by example and creating a healthy environment for our patients, visitors, employees and volunteers who are on our campus. Effective January 1, 2012, smoking and the use of tobacco products (including but not limited to cigarettes, cigars, chewing tobacco, snuff and pipe smoking) are not permitted by anyone on the campus of Riverside Shore Memorial Hospital, in any RSMH owned or leased property or in hospital owned or leased vehicles.

Our mission compels us to improve the health of the individuals and community we serve.  Because of our mission, we believe that we have a responsibility to take a leadership role on this major health issue and to promote a healthier environment. In an effort to promote a healthy environment for all, Riverside Shore Memorial Hospital is a Tobacco free campus. Please refrain from using any tobacco products on the grounds.

Food service 
Shore Memorial Hospital's Dietary Department is dedicated to providing nutritious, attractive and delicious meals to our patients, staff and visitors. A variety of menu items including light snacks, hot and cold foods, beverages and desserts are offered. The hospital cafeteria is located on the first floor near the elevators and is open to visitors.

Television and telephone
Shore Memorial Hospital is pleased to provide television and local telephone services to our patients at no charge.

Billing questions
Our financial department will be happy to work with patients and their health plans to ensure financial arrangements. If you have questions, our Patient Accounts Representative can assist you at (757) 414-8795.

Financial Assistance
We understand that health care expenses are often unexpected and the costs may be more than one can afford. And if you are without health insurance, we know the concerns and burdens you feel when doctor and hospital bills mount. Lack of financial resources will not get in the way of providing essential health services to you. For more information on the Financial Assistance Program, please call our Financial Counselor at (757) 414-8712.

Patient information
Patient rooms may be dialed directly, or you may call Patient Information at (757) 414-8758.

Advanced Directives
You can communicate your own choices and reduce the stress on people who care about you by writing an Advance Directive. This is about your own values, not filling out forms, so take some time to reflect on the things that are important to you, and talk about them with the people who are close to you. Your choices may change over time, so talk about these things often, and update your Advance Directive when needed.


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