Benefits Enrollment Frequently Asked Questions

How do I enroll?
All benefits eligible employees (full-time, part-time, pay partial) complete Online Enrollment by logging on to Employee Self Service (ESS). Most team members will be able to enroll from home by logging on to and entering the password at the login page. If you don't know the password, please call the HelpDesk at (757) 534-7104. You can also log on to ESS from the Riverside Intranet main page link. You will need to complete Open Enrollment between Nov. 4 and 15. New hires have 30 days from their hire date to enroll.

What steps do I need to take to prepare for and complete online enrollment?
Please review the following:

  • Update to a strong network password, if needed, before Nov. 4.
  • Review the Benefit Plan Descriptions online.
  • Ask questions as needed.
  • Complete the Benefits Checklist.
  • Login to Employee Self Service (ESS).
  • Select the Benefits parent bookmark on the left.
  • Add and/or update your dependent information as needed.
  • Click on Benefit Open Enrollment
  • Print and review your Enrollment Confirmation. Print or email a copy of your Enrollment Confirmation for your records.

Where can I find details on the various benefits selections?
You can find details on the Riverside Intranet Total Rewards site and on

What is the password for the Employees link located at the top of each website page at
Please contact the HelpDesk at (757) 534-7104 if you need the password for the For Employees site.

Who do I contact if I have questions about my benefit selections?
Your manager or Human Resources representative can answer many of your questions. The Total Rewards/Benefits staff is also available for questions at (757) 534-5544. You can also find contact information on the Riverside Intranet or for the benefits providers.

Riverside Total Rewards/Benefit Services
Building 6, Suite 6B
12420 Warwick Boulevard
Newport News, VA 23606

Phone Number(s):
(757) 534-5544


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